We Supply

Trade Customers Only throughout the UK, Channel Islands and on selected lines Ireland.

Our price list is available online and is updated daily together with a promotion browser offering a vast selection of “Special Offers”.

Account Application

All new accounts are opened following a visit from one of our regional managers, please apply by calling our Telesales team on 01485 536200

Payment Terms

Our terms of trading are payment end of following month. There is a 3% settlement discount applicable if settled by Direct Debit 25th of following month and by cheque 15th of the following month. Terms and conditions apply.

Carriage Charges

• UK mainland under £225 – £7.50
• UK mainland under £50 – £10.50
• Highlands and Islands under £225 - £11.50
• Highlands and Islands under £50 - £14.50
• Northern Ireland under £225 - £11.50
• Northern Ireland under £50 - £14.50
• Handling Fee under £50 order - £3.00
• Other Special Delivery services are available on request

Channel Islands and Southern Ireland - £750.00 is carriage paid. Below that is a £20 carriage charge.

Place an Order

• Through your local regional sales manager
• Contact Head Office and speak to one of our Telesales team
• Use our Electronic Promotion Browser and Price List.
• E-mail Sales@Swains.co.uk
• EDI process is also available on request

Standard Delivery Service

• UK mainland - We use Yodel (originally DHL) 48 hour delivery service, however 95% of orders are delivered next day.
• Island and highlands - 3 / 4 days
• Northern Ireland - 3 / 4 days
• Channel Islands - 2 / 3 days

Returns Procedure

• Authorisation must first be obtained, please contact a member of our Telesales Team on 01485 536200
• Goods should be packed securely in an outer carton.
• Returns paperwork is required giving account number and explanation for return.
• If relevant please enclose consumer proof of purchase.
• If product is DOA being returned for credit please ensure goods are returned "in original box" and complete with all accessories.

Supplier Help line numbers

• Casio – 0208 452 7253
• Epson – 0871 423 7766
• Fuji – 0844 553 2323
• HP – 0844 369 0369
• JVC – 0208 2087544
• Kodak – 0870 243 0270
• Nikon – 0330 123 0928
• Olympus – 0800 111 4888
• Panasonic – 01293 406850
• Sony – 0870 2408060
• Vodafone – 08700 776655

Cash Sales

Cash Sales are available to Trade Customers, please contact a member of our Telesales Team for details on 01485 536200.

Statements / Delivery Notes / Invoices

Back in August we stated our intention to progress towards eliminating the need for a printed invoice with Statements. From January 3rd 2012 the following changes will take place:

• December’s Statement format will change. This will be the last time printed invoices with be sent with monthly Statements.
• From January 3rd 2012 the current 'Delivery Note/Copy Invoice' will become the ‘Delivery Note/Invoice’, please retain this document.
• The January 2012 Statement, sent early February, will be without printed invoices.

If you require a further invoice copy please contact Accounts and a copy via email will be sent.